Refund & Warranty Policy

POS deals in original brands only and offers a warranty for all its products. However, the warranty period varies for the different brands present on the website. Below is the table to check the warranty period for some of our brands.

All warranty claims will take at least 14–15 days to process, or sometimes around a month. The customer will have to wait until that time.

Warranty can only be claimed provided customers share the unboxing video with us of the order received. Customers are requested to share the footage in detail, including the condition of the flyer (especially the seals from all ends), the packaging of the product (which again includes the seals from all ends), and lastly the condition of the item received.

Advance/token amount, irrespective of the amount (which is mutually decided) taken from customers to procure an item/product, is non-refundable if the customer refuses to receive upon delivery or does not self-collect from the retail outlet.

Products on special sale or limited-time promotion have a warranty of 1 week.

POS will replace or repair a product under warranty for any manufacturing defects or any problems that arise from normal use, and we will replace it with the same model. If the model is discontinued or out of stock, we will offer a similar or upgraded model.

Customers can request after-sale service from POS by providing a purchase invoice, contact number, or order number. In case customers lose the invoice or box, the warranty will be void.

Please note that we don't offer exchanging an item after it is opened by the customer unless it is faulty.

In cases of a product not being received similar to what was ordered, being damaged, or missing, customers are always required to make a full unboxing video of the parcel, which can be used by us to investigate whether the flyer/parcel has been tampered with in any way by the courier company. This can then be cross-checked against the packing video we keep before shipping the item. Moreover, if a customer orders and wishes to gift someone later after receiving it, the customer needs to send evidence to us to know when the product is opened so that the warranty period can be adjusted accordingly from the day it is opened.

If a customer wishes to send the product after receiving it to someone via a local courier company on their own, the customer needs to make a complete packing and unboxing video in order to have evidence if something goes wrong — for example, if the product gets changed/damaged/missing.

In all such cases, claims can only be entertained if there is sufficient video evidence.

The Warranty Does Not Cover

• Artificial damage such as charging using harmful power levels or using unapproved accessories.
• Any defects or damages caused by improper use including but not limited to operation that doesn't comply with the warranty or notes shown in the product specifications. For example, disassembling the sealed product shell will void the warranty.
• Any defects or damage caused by other behaviours which cannot be controlled by POS.
• Ordinary wear and tear of products and their accessories (covers, straps, ear tips, etc.).
• Products not purchased from POS.
• Product not up to customer's expectations.
• Products having fitting issues (earbuds).
• Software issues/bugs in any device like smartwatches, smart TV box, phones, iPads/tablets, etc.
• Compatibility / connectivity / lag issues in smartwatches and wireless earbuds.
• Inaccuracy of smartwatches. (Please remember, smartwatches are not medical devices and are not 100% accurate.)
• Any item damaged by water. Please note there is no warranty for water damage even if the brand claims the item to be water resistant.
• Any feature or missing feature in any item by default that leads to dissatisfaction. POS will not be responsible for manufacturer-defined limitations or omitted features.
• Any product being claimed a warranty period by the brand on packaging, user manual, or anywhere by the brand beyond what is mentioned in the warranty period section of POS — it won't be catered, as brands make products and supply globally and the majority of brands don't offer after-sales service in Pakistan specifically.
• Any variance in battery performance, be it on standby or in use, from what is mentioned by the brands on our product page — until it lasts less than a day / 24 hours on smartwatches (except Apple & Samsung) and less than 1 hour for earbuds (all brands).

How to Obtain Warranty Service

• A Warranty Service Order must be requested from POS within the warranty period from the date of receipt of shipment. To request a Warranty Service Order, contact the POS Service Team at POS.
• The cost of return shipping will be borne by the customer.
• The order number and necessary contact information (including but not limited to name, phone numbers, purchase date, etc.) must be clearly written on paper by the customer and included along with the returned product.
• The returned product must be in good physical condition (not physically broken or damaged).
• All accessories and the box originally included with your purchase must be included with your return.
• If you return a product to POS (a) without a Warranty Service Order from POS, (b) without all parts included in the original package, or (c) without the original invoice, POS retains the right to refuse delivery of such return.

If the Product Sent Back Doesn't Turn Out to Be Faulty

We recommend you ensure that the product you are sending back is faulty — try it with different devices. You may call our representatives, who will help you reset the device where applicable. If the product turns out to be faulty, you can ship the product to us to claim the warranty by paying one-way shipping charges (whatever amount the logistics company charges you). If you send the product within 7 days and the product is declared faulty by our QC team, we will send you a replacement product free of charge.

This limited warranty is only valid in Pakistan and covers accessories sold on POS. POS may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, the customer should back up data and remove any confidential and/or personal information from the product. POS is not responsible for damage or loss of any program, data, or removable storage media.

Before contacting a POS service agent, please ensure the following information is available:

• Model, serial number, and product packaging.
• Customer's full address and contact information.
• Purchase order number generated by POS.

This Warranty Does Not Cover the Following Cases

• If the product is not compatible with the customer's device. The customer is responsible for ensuring that the product they're buying is compatible with whatever device they're buying it for. Incompatibility with a specific device (phone/laptop/car/TV/Google Home, etc.) will not be considered a defect.
• If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered with, or if any accessory or external part of the product is missing.
• Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse, or negligence), and damage caused by natural disasters such as floods, fires, or earthquakes.
• If any damage occurs in/on the outer surface of the product, including but not limited to cracks, dents, or scratches on the exterior cases, screens, camera lenses, buttons, and other attachments.
• Power bank cells can become weaker after multiple cycles of use; charging output can decrease, which is normal for any rechargeable battery. It is subject to getting lower over time and is not covered under warranty.
• General maintenance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement.
• Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains.
• Any other circumstances that are contradictory or are not in compliance with business ethics.
• Change of mind of a customer.
• Unavailability of the original invoice.

Manufacturing Warranty Applies On

Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose for which the product was designed.

The company will determine whether a product is “Out of Warranty” at the company's discretion according to the standards listed below:

• Violations against warranty, including but not limited to customer-induced damage such as self-repairs, exposure to water, damage caused by misuse, flashing ROM, alteration, failure to comply with the product manual, and so on.
• Invalid warranty.
• Expired warranty.